Privacy Policy

1. The Scope of this Policy

This privacy policy ("Policy") describes how Tackl SLX Holdings, LLC and our affiliates and subsidiaries ("TAKL" or "we" or "us" or "our") treats information collected or provided in connection with transactions, activities, and data gathered when a User ("you" or "User") visits or uses the TAKL Platform, including your access and use of TAKL's website located at www.takl.com (the "Website"). This Policy is incorporated by reference into the Terms of Use. Any capitalized terms used and not defined in this Policy shall have the meaning given to them in the Terms of Use.

Please note that the use of the TAKL Platform constitutes your acceptance of this Policy. If you do not agree with how we have determined to handle your information, please do not visit or use the TAKL Platform.

2. Effective Date and Changes

This Policy applies to all information collected by or provided to us on or after the Effective Date. TAKL will periodically review and revise this Policy and update the Policy modification date below. If we materially change this Policy in a way that affects how we use or disclose your Personal Information, we will notify you of such changes before your next use of the platform and by stating the effective date of the changes. We will treat your continued use of the TAKL Platform following such changes as your acceptance of them. We encourage you to periodically review this Policy.

If our practices change regarding previously collected Personal Information in a way that would be materially less restrictive than those policies in effect at the time we collected the information, we will make reasonable efforts to provide notice and to obtain consent to any such uses as may be required by law, but we will not be liable for any failure to do so.

3. Personal Information Collected on the TAKL Platform

The TAKL Platform collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("Personal Information").

By using the TAKL Platform, you are authorizing us to collect, parse, and retain data related to the provision of the TAKL Platform. However, we also provide Users with options and choices regarding how we use and disclose some or all of your Personal Information, as set forth specifically below, including how to access, correct, and/or remove it. You may avoid further said data collection by uninstalling the App from your mobile device and not otherwise using the TAKL Platform.

When you visit or use the TAKL Platform, we collect information about you in the following general manners:

A. Information You Provide Us

When Users engage in the TAKL Platform, information is gathered in forms completed, images uploaded, or products and services you purchase.

Account Registration: When Users of the TAKL Platform create an account, we collect the information you provide including your name, email address, and phone number. When jobs are created, we also collect your address(es) and payment information. Customers have the option of uploading a profile picture and bio line during registration, as well.

Provider Registration and Payment: To register as a Provider, you may need to provide additional Personal Information, including your profile picture and ID for verification purposes, payment information, and Social Security number; in some jurisdictions we may collect additional business or contractor licenses. Providers are required to create a bio line during the registration process which may or may not include Personal Information.

Transaction Information: We collect transaction details related to your use of the TAKL Platform, such as type of service requested, date and time of service, amount charged, distance traveled, intra-User communications, ratings and reviews, and other related transaction details.

Customer Support: We may collect Personal Information such as your name, email address, phone number, and photographs through your communications with our Customer Support team.

Information to be published or displayed ("User Contributions"): Your User Contributions are posted on and transmitted to others at your own risk. TAKL cannot control the actions of other Users of the Website or Platforms with whom you share your User Contributions. For additional information on User Contributions, please see our Terms of Use.

B. Information We Collect When You Use the TAKL Platform

TAKL gathers information indirectly from Users by observing actions on our Platform.

Location Information: We collect precise location data through the App when it is used by Customers and Providers if the Customers' or Providers' devices permit such information collection. We may collect this information when certain functionalities are used, such as selecting "my location" or navigating to a location to provide the Services, and we may also collect the precise location of a Provider's device when the App is running in the foreground or background. We may derive a Provider's approximate location from the Provider's IP address. The TAKL Platform utilizes geo-location features to connect Customers to Providers, to update Customers on the status of Providers enroute to perform Services, to confirm that a Provider performed Services, and to improve the services on the TAKL Platform.

We also may use and disclose geo-location we collect through the TAKL Platform for other business purposes, including for legal purposes (such as to enforce our agreements) and in the event of a proposed or actual merger, sale, or other business asset transfers.

Device Information: We may collect information about your mobile device, including the following examples: the hardware model, operating system/version, software names/versions, file names/versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.

Usage and Preference Information: We collect information that is generated automatically about how you and visitors interact with the TAKL Platform, preferences expressed, and settings chosen. When we associate such information with specific personal information, we will treat the combination as Personal Information, as set forth herein.

Communications Between Users: As an enhanced privacy feature, we use a third-party service called Twilio to mask the telephone numbers used during calls or texts (SMS) between Users. We do not reveal telephone numbers submitted on file, although we store any call data, including associated date, time, and content.

Log Information: When you interact with the TAKL Platform, we collect server logs, which may include device IP addresses, access dates and times, app features or pages viewed, app crashes and other system activity, browser type, and the third-party site/service accessed immediately prior to interacting with the TAKL Platform.

Cookies, Analytics, and Third-Party Technologies: Like most online services and mobile applications, we and our third-party service providers may use cookies, web beacons, and similar tracking technologies to collect information about your activity from the computer or devices you use to access the TAKL Platform. A cookie is a file saved on a User's hard drive that stores certain information about User activity. Users must agree to let cookies be saved for them, and most web browsers are set to accept cookies by default. Although you can modify your browser/device settings to reject cookies if desired, this could potentially affect the availability and functionality of our services.

C. Information We Collect from Third Parties and Service Providers

TAKL engages with third-party service providers that provide information that makes it possible to run elemental aspects of the TAKL Platform, as well as additional services such as loyalty programs and promotions.

These service providers may provide services including, but not limited to, background checks, payment processing, insurance, marketing, and other business services. Information we receive from these third parties may include:

• Safety and Security Information, such as background checks;
• Third party program participation information, such as transactions and fraud detection; and
• Operational information for loyalty and promotional programs, such as your use of such programs.

Referral Programs: Your endorsement is a valued compliment. We collect information when Users of the TAKL Platform refer us to others including the use of your Share Code.

Third-Party Site Account Access: If you log in to the TAKL Platform through a social networking site, such as Google or Facebook, we may collect your authentication token, registration information, and account identification number and use that information to provide you with access to your account on the TAKL Platform.

Other Uses and Sources: At times, other users and sources such as the media, insurance companies, and law enforcement may provide information about you or prior activities during incident research.

4. How We Use Your Information

We only use your Personal Information for TAKL Platform related purposes. Use of your information allows us to:

• Meet or fulfill the reason you provided the information. For example, if you share your name and contact information to ask a question about our products or services, we will use that Personal Information to respond to your inquiry. If you provide your Personal Information to purchase or provide a product or service, we will use that information to communicate Service requests from you to other Users, and/or suggest potential Customers for your Services as well as process your payment and facilitate delivery. We may also save your information to facilitate new service orders or address disputes;
• Provide, support, personalize, and develop our Website, products, and services. We may use your phone number or email address to contact you in connection with your TAKL-related activities;
• Create, maintain, customize, and secure your account with us;
• Process your requests, purchases, transactions, and payment and prevent transaction fraud;
• Provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses;
• Personalize your platform experience and deliver content and product and service offering relevant to your interests, including targeted offers and ads through our platform, third-party sites, and via email or text message (with your consent, where required by law);
• Help maintain the safety, security, and integrity of our Platform, products and services, databases and other technology assets, and business;
• Enable testing, research, analysis, and product development, including to develop and improve our Platform, products, and services;
• Respond to law enforcement requests and as required by applicable law, court order, or governmental regulations; or
• Evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of TAKL's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by TAKL about Users of the TAKL Platform is among the assets transferred.

TAKL will not collect additional categories of information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

5. How We Share Your Information

As set forth herein, we do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes unless we have your permission. We may allow access to other data collected by the TAKL Platform to enable the delivery of our online advertising on the TAKL Platform and on other websites and online services, or to send you information we think may be useful or relevant to you.

Before we disclose Personal Information with service providers for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except performing the contract.

A. Sharing Between TAKL Platform Users

When you agree to provide Services as a Provider, we will display certain information about you to the Customer who requested the work, including your name, photograph, geo-location, and rating, and such information may also be visible to users of our Platform Partners' websites. When you submit a Service request as a Customer, we will display certain information about you to Providers, including your name, address, photograph (if any), rating, and photographs of the job site. The Customer's full address is disclosed only to the selected Provider. TAKL discourages the sharing of any additional contact information between Users of the TAKL Platform.

B. Sharing with Service Providers for a Business Purpose

Categories of Information We Share: To operate the TAKL Platform, including processing your transactions and supporting your activities on the TAKL Platform, we may have disclosed the following categories of your Personal Information with vendors, agents, and third-party service providers for a business purpose:

• Category A - Identifiers: A real name, alias, postal address, unique personal identifier, Internet Protocol address, email address, account name, Social Security number, driver's license, passport number, or other similar identifiers.
• Category B - Personal Information: Categories listed in the California Consumer Records Statute (Cal. Civ. Code 1798.80(e)): A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
• Category D - Commercial Information: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Category E - Internet or Similar Network Activity: Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
• Category F - Geolocation Data: Physical location or movements.
• Category G - Inferences: Drawn from other personal information reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Business Purposes for Disclosing Information: We may use or disclose the Personal Information we collect for one or more of the following business purposes:

• To fulfill or meet the reason you provided the information, including processing payments and facilitating delivery. TAKL Payment Method: When you add a credit card or payment method to your TAKL account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.
• To provide, support, personalize, and develop our Website, products, and services. Operating Systems and Platforms: We use Amazon Web Services to host the cloud architecture for the TAKL Platform. We use Google Drive, Gmail and One Drive in the daily course of business operations.
• To create, maintain, customize, and secure your account with us. Platform Features: We use Twilio for registration of new Users and to mask your telephone number when you call or text another User.
• To process your requests, purchases, transactions, and payment and prevent transaction fraud. Payment Processors: We use Stripe to process billing information between Users.
• To provide you with support and to respond to your inquiries. Customer Relationship Management Platform Hosts: We monitor Customer engagement via email and live chat.
• To personalize your Platform experience and to deliver content and products and service offerings relevant to your interests.
• To help maintain the safety, security, and integrity of our Platform. Background Check Processors: We may use Checkr or another similar service provider for purposes of performing background checks on Providers.

C. Legal Obligations and Protecting the TAKL Platform

We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate in the following situations: to comply with law enforcement requests and legal process, such as a court order or subpoena; to respond to your requests; or to protect your, our, or others' rights, property, or safety.

D. In Connection with a Merger, Sale, or Other Asset Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of TAKL assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.

E. With Your Permission

We may also disclose your Personal Information with your permission. Social Networking and Other Websites: The TAKL Platform may allow you to share information, including Personal Information, with social networking websites, such as Facebook, Google, etc. Except for our marketing and advertising purposes, we do not share your Personal Information with them unless you specifically authorize it.

F. With Platform Partners

Some third-party sites link to the TAKL Platform and share information with TAKL. For example, in some cases, you can schedule services through the TAKL Platform with one of our partners ("Platform Partner"). Upon request, we provide our Platform Partner with information about the services you booked or provided, as applicable, through the TAKL Platform.

6. How We Store and Protect Your Information

A. Information Retention

To preserve the integrity of our databases, standard procedure calls for us to retain information submitted by members for an indefinite length of time. You agree that we may store the information we collect for this indefinite length of time.

B. Our Security Precautions

Your TAKL profile is password-protected so that only you and authorized TAKL employees have access to your account information. In order to maintain this protection, do not give your password to anyone. TAKL staff will never proactively reach out to you and ask for any personal account information, including your password. TAKL has security measures in place intended to help protect against the loss, misuse, and alteration of the information under our control.

International: Your information may be transferred to and maintained on computer networks which may be located outside of the state, province, or other governmental jurisdiction in which you reside; and the privacy laws governing the country/jurisdiction of these computer networks may be less protective.

TAKL takes steps to ensure that your information is secure on its system. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, TAKL cannot guarantee the security of any information you transmit to us, and you do so at your own risk. TAKL EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO ENSURING, GUARANTEEING, OR OTHERWISE OFFERING ANY DEFINITIVE PROMISE OF SECURITY IN CONNECTION WITH YOUR PERSONAL INFORMATION OR USAGE INFORMATION AND FURTHER DISCLAIMS ANY LIABILITY THAT MAY ARISE SHOULD ANY OTHER INDIVIDUALS OBTAIN THE INFORMATION YOU SUBMIT TO THE TAKL PLATFORM.

7. Your Rights and Choices Regarding Your Data

A. All Users

Email Subscriptions: TAKL provides Users the opportunity to unsubscribe from email marketing communications from us and our partners and gives Users the option to remove their information from our database. If you receive an unsolicited marketing email from a TAKL email address, please contact [email protected].

SMS Messages: You can adjust the SMS messages that you receive through Settings in the Platform. This may result in not receiving important updates regarding your appointments and account activity.

Push Notifications: You can deactivate push notifications for marketing. Push notifications for important updates regarding your appointments and account activity are required for proper functioning of the Platform.

Profile Information: TAKL provides you with the ability to access and edit your Personal Information: Sign into the App, access the Settings menu, and then view and update/correct your account information. Please contact us at [email protected] to change information you cannot access through your account.

Location Information: You can stop your device from sharing location information via the system settings, although this could impact the full range of services and features available through the Platform.

Cookies, Web Beacons, and Other Technologies: You can modify your browser/device settings to reject cookies if desired, although this could potentially affect the availability and functionality of our services.

Do Not Track: You may be able to activate the "Do Not Track" option through your web browser.

Deleting Your Account: If you would like to delete your account, please submit a request by logging into your account and submitting under Settings, or sending an email to [email protected]. Once we receive and verify your consumer request, we will delete your Personal Information from our records, unless an exception applies.

Advertising Opt-Out: You may be able to opt out of receiving personalized advertisements from advertisers and/or advertising networks who are either members of the Network Advertising Initiative or subscribers to the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising.

B. California Residents

The California Consumer Privacy Act (CCPA) provides California consumers with specific rights regarding their Personal Information.

Right to Know: You have the right to request that TAKL disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The categories of Personal Information we collected about you;
• The categories of sources from which the information is collected;
• The business or commercial purpose for collecting that Personal Information;
• The categories of third parties with whom we have shared that Personal Information;
• The specific pieces of Personal Information we have collected about you (also called a data portability request);
• If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing sales and disclosures.

Right to Delete: You have the right to request that TAKL delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the Personal Information or otherwise perform our contract with you;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity;
• Debug products to identify and repair errors;
• Exercise free speech or exercise another right provided by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest;
• Enable solely internal uses that are reasonably aligned with consumer expectations;
• Comply with a legal obligation;
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Right to Opt-Out: TAKL does not and does not intend to sell your Personal Information with other parties or nonaffiliated companies for their direct marketing purposes without your direct consent. You have the right to direct us not to sell your Personal Information at any time.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not deny you goods or services, charge you different prices, or provide you a different level or quality of goods or services.

Exercising Your California Privacy Rights: To exercise these rights, please submit a verifiable consumer request by either submitting through your password-protected account or emailing [email protected] with your full name, Share Code, and registered email address.

8. Children's Data

We do not knowingly collect information from children under 13, as the TAKL Platform is not directed at Users under 18. If you are a parent and believe that your child under the age of 13 has used the TAKL Platform and provided personal identifiable information to us through the TAKL Platform, please contact us at [email protected] or at our mailing address so we can delete that account and/or any Personal Information collected from them on the TAKL Platform.

9. Links to Third-Party Websites

This Policy applies solely to information collected by the TAKL Platform. The TAKL Platform may contain links to other websites, charitable organizations, or online services, including our Platform Partners' websites; and we of course are not responsible for other websites' privacy practices. We advise Users upon leaving the TAKL Platform to carefully review the privacy statements of any website that collects personally identifiable information.

Note that, as set forth herein, we do not provide your Personal Information to third parties for their own marketing purposes without your consent.

10. Changes to This Privacy Policy

TAKL reserves the right to amend this privacy notice at our discretion at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice's Effective Date. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.

11. Contact Us

If you have any questions or comments about this notice, our Privacy Statement, the ways in which we collect and use your Personal Information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Updated: January 30, 2026