Customer Service - Onboarding

Description:


The Onboarding team at Takl is hiring full-time individuals to join a dynamic organization in Brentwood, TN.

Responsibilities

  • Assist platform users in the registration and activation processes via friendly and timely email and live chat
  • Review, process, and approve various elements of provider accounts during the registration process, including photo editing in Photoshop
  • Master elements of the Takl platform in order to assist users in identifying, researching, and resolving user issues
  • Create an exceptional, personalized service experience for Takl users
  • Function effectively individually and within a team to provide as seamless a process as possible for end users
  • Document in logs and reports as required
  • Provide on-the-job training for new employees
  • Assist in front-desk coverage as needed

Knowledge, Skills, and Abilities

  • Strong Customer Focus
  • People Skills
  • Flexible schedule, willing to work off hours and weekends
  • Strong verbal and written communication
  • 2+ years experience in customer service or call center a plus, but not mandatory
  • Aptitude to learn technical concepts in an ever changing environment
  • Passion for quality assurance and creating great customer experiences
  • Must have computer skills and knowledge of basic telephone technology
  • Good organizational skills and attention to detail are essential
  • Advanced problem-solving skills with the ability to think creatively to resolve difficult situations
  • Utilizing multiple platform to obtain information simultaneously

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Job Type: Full-time, Part-time

Salary: $15.00 to $16.00/hour



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